Frequently asked questions

How much is delivery?

Delivery is typically £9.99 per bike to most of the UK. However, you will also see we offer FREE delivery on selected models.

Do you deliver to non-mainland UK addresses?

Yes, when you enter your delivery address on the order form, you will see the delivery charge has automatically calculated the correct price for your area.

Do you deliver outside of the UK?

I'm afraid we can only deliver to UK addresses. However, should you wish to use your own courier to collect from us, we can provide dimension & weight information.

Will someone need to be in to sign for the bike/bikes?

Yes, the delivery driver will need a signature for the goods.

What if no one is available to sign for the goods?

The delivery driver may leave the item(s) with a neighbour, attempt re-delivery the next working day. A card may be left to inform you of this.

What happens if there is still no one in after the second delivery attempt?

The delivery driver will attempt a final delivery the next working day, leave your item(s) with a neighbour or leave a calling card with instructions.

Will I be informed of the estimated delivery date?

Of course, we will email and/or text you as soon as your order has been despatched and when you should expect delivery.

Do I need to assemble my new bike?

Bikes arrive 80-90% built and require finishing including fitting pedals, saddle/post, handlebars and front wheel. General instructions and basic tools are usually provided.

Do I need any special skills to assemble my bike?

No, the factory has already done all the hard work for you.

Do your bikes come with a warranty?

Yes, all of our bikes are covered by a full manufacturer's warranty of at least 1 year.

What is your returns and refunds policy?

You can find this in our terms & conditions here

How can I contact you?

The best way to contact us is by sending an e-mail to