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Frequently asked questions

How much is delivery?

The delivery charge is stated under the picture of each bike, just below the "Buy" button. Delivery is typically £9.99 per bike to any UK mainland address. However, you will see that we do offer free delivery on selected models.

Do you deliver to non-mainland UK addresses?

Yes, delivery to non-mainland UK addresses is available at extra cost. Please e-mail us for a price.

Do you deliver outside the UK?

Sorry, we can only deliver to UK addresses.

Will someone need to be in to sign for the bike/bikes?

Yes, the delivery driver will need a signature for the goods.

What if no one is available to sign for the goods?

The delivery driver will attempt to re-deliver the goods the next working day. A card may be left to inform you of this.

What happens if there is still no one in after the second delivery attempt?

A card is usually left by the delivery driver to inform you that the goods have been taken back to your nearest depot for collection.

Will I be informed prior to delivery of the estimated delivery date?

Yes, we will inform you by email (and text message if you wish) of the estimated delivery date.

Do I need to assemble my new bike?

All bicycles are between 75% and 95% built already, so only a minimal amount of time and effort is needed to complete the final assembly. Expect to spend between 10 & 30 minutes to complete the bike.

Do I need any special skills to assemble my bike?

No, the factory has already done all the hard work for you! Instructions are provided with every bike to make the job easier.

Do all your bikes come with a warranty?

Yes, all our bikes are covered by a full manufacturer's warranty of at least 1 year.

How can I contact you?

The best way to contact us is by sending an e-mail to